PRIVACY | COOKIES | GDPR
Policies
Privacy Policy
LRD Southwest is committed to protecting your privacy and handling your personal information responsibly.
Who We Are
LRD Southwest is an independent vehicle repair and servicing garage based in Indian Queens, Cornwall.
Information We Collect
We may collect:
Name
Telephone number
Email address
Vehicle registration
Vehicle details
Information submitted through contact forms
Information relating to enquiries and bookings
We do not collect payment information through this website.
How We Use Your Information
We use your information to:
Respond to enquiries
Arrange bookings
Provide quotations
Communicate regarding repairs or vehicle sales
Improve our customer service
Meet legal obligations
We only process personal information where we have a lawful basis under UK GDPR.
Vehicle Enquiries
If you enquire about a vehicle advertised on our website, your information will only be used to respond to your enquiry and discuss that vehicle.
Submitting an enquiry does not create a contract or reserve a vehicle.
Sharing Information
We do not sell your personal information.
Information may be shared with trusted suppliers where necessary to provide services, including MOT administration, parts suppliers, payment providers or IT support.
We may also disclose information where required by law.
Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure or misuse.
Data Retention
We only retain personal information for as long as necessary for business, legal and accounting purposes.
Your Rights
Under UK GDPR you have the right to:
Access your personal information
Correct inaccurate information
Request deletion where appropriate
Restrict processing
Object to processing
Request transfer of your information where applicable
Requests should be made using the contact details below.
Contact
If you have any questions regarding this Privacy Policy or your personal data, please contact LRD Southwest directly.
If you remain dissatisfied, you may contact the Information Commissioner's Office (ICO).
Cookie Policy
This website uses cookies to improve your browsing experience and help us understand how visitors use our website.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
Cookies We Use
Depending on website configuration, we may use:
Essential cookies required for website functionality.
Analytics cookies to help us understand website performance.
Preference cookies to remember your settings.
We do not use cookies to collect sensitive personal information.
Managing Cookies
You can control or delete cookies through your browser settings.
Disabling cookies may affect some website functionality.
Third-Party Cookies
If we use services such as Google Analytics, Google Maps or embedded social media content, those providers may place their own cookies in accordance with their privacy policies.
Changes
This Cookie Policy may be updated periodically.
GDPR Policy
At LRD Southwest, protecting your personal information is an important part of how we operate.
We collect only the information needed to provide our services, respond to enquiries and manage customer relationships.
We process personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Your information is never sold to third parties.
We maintain appropriate security measures to protect customer information and regularly review our data handling practices.
If you wish to access, update or request deletion of your personal information, please contact us directly and we will respond in accordance with UK GDPR requirements.
If you are unhappy with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
FIND US:
Toldish Ln, Indian Queens, Saint Columb TR9 6HL
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FIND US: Toldish Ln, Indian Queens, Saint Columb TR9 6HL -
Make an enquiry
From specialist Land Rover diagnostics and repairs to routine servicing, MOTs and general garage services, our experienced team is here to keep your vehicle running at its best. Whether you drive a Land Rover, Jaguar or any other make and model, you can rely on us for professional, dependable workmanship and expert advice. To book your MOT, service or repair, simply complete our contact form and a member of the team will be in touch, or give us a call to discuss your vehicle and book directly with our garage.